Service Guarantee

Tri Shack currently has over 500 wetsuits in stock, ensuring delivery times are quick and efficient as all online orders for items in stock are dispatched within 24hrs of receiving your payment. We are committed to our service guarantee and are proud that our customer service is second to none.

We will make sure you are looked after no matter whether you are looking for a budget scuba diving wetsuit or a top of the line commercial dry wetsuit, we are always on hand to help you every step of the way.

Our Promise

At Tri Shack we know that buying a wetsuit online can be a daunting experience with the number of different sizes, styles and types on offer, which is why we are happy to offer our customers a hassle free returns policy. Items must be new, unused and swing tickets attached to qualify.

We will happily offer you a full refund or replace the item with a different product from our great range of scuba diving, surfing and spearfishing wetsuits and accessories. Delivery charges apply and are non-refundable.

If you have any questions or would like to discuss your order further please feel free to call our helpful staff on (07) 3391 0311 or email us at sales@trishack.com.au.

Frequently Asked Questions

1. What is Tri Shack returns policy?

2. How can I change my order after I have submitted it online?

3. How do I return an item?

4. What do I do if my item has been damaged or doesn't work properly?

5. What do I do if my item is too small or too big?

6. Can I exchange an item?

7. I bought my item as part of a clearance offer; can I return or exchange it?

8. Can I return an item that was bought using a gift voucher?

9. Can I cancel my order?

10. My order is missing an item?

11. I have returned my item how soon will I receive a refund?

12. My return was processed but I have been refunded the incorrect amount?

 

 

1. What is Tri Shack returns policy?

Tri Shack offers a 90 day hassle free returns policy. If you’re not happy with your purchase, we will offer you a full refund or replace the item with a different product from our great range of scuba diving, surfing or spearfishing wetsuits and accessories. That means you have a 90 day money back guarantee so can purchase with confidence.

PLEASE NOTE: Delivery charges do apply and are non-refundable. Items must be new, unused and swing tickets attached to qualify.
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2. How can I change my order after I have submitted it online?

Call one of our scuba diving or spearfishing specialists to discuss you order as soon as possible (07) 3391 0311. Please quote your order reference number.
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3. How do I return an item?

To return your goods, please securely package your item into a post bag, use registered post to track delivery and include the following:

  • Detailed note as to the reasons of the return
  • Copy of the receipt
  • Instructions as to whether you would like a refund or an exchange

If you are exchanging an item:

  • Details on what you would like the item exchanged with
  • Include a spare ‘post bag’ for return delivery or if you prefer us to arrange deliver we can contact you for payment

Please send to: Tri Shack Returns, 9/58 Deshon Street, Woolloongabba, QLD 4102.

Download Returns Form

If your items are used or damaged, please call us as soon as possible on (07) 3391 0311, do not just return the items as we may need to get additional information for you.
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4. What do I do if my item has been damaged or doesn't work properly?

Please call our customer service department as soon as possible (07) 3391 0311 and quote your receipt number.

Do not return the items until you have spoken to one of our customer service team members.
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5. What do I do if my item is too small or too big?

You can either exchange your item for a different size or request a full refund. For more information please refer to How do I return an item?
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6. I bought my item as part of a clearance offer; can I return or exchange it?

All purchases made via our “Tightass Tuesday” Facebook promotions are one offs and unfortunately cannot be returned or exchanged. If you have purchased a “Clearance” product from one of our normal ‘timed sales’ clearance offers then we are happy to offer a refund.

We may not be able to offer an exchange on clearance items due to a limited supply of stock.  
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7. Can I exchange an item?

As long as your item has not been used or damaged in anyway and is not part of our “Tightass Tuesday” Facebook promotions then we are happy to offer an exchange.

You can do this in two ways. Either bring your item into the store or send via post to our Brisbane store. For more information please refer to How do I return an item?
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8. Can I return an item if it was bought using a gift voucher?

Yes, you will be refunded the amount in either store credit or gift vouchers.
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9. Can I cancel my order?

As long as the order hasn’t been processed, there is no problem with cancelling your order. However, if your items have already been shipped you will need to refer to How do I return an item?
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10. My order is missing an item?

If an item is on back order we may be waiting for a delivery from our supplier which we will usually inform you of prior to delivery.

If for some reason you have not been informed and an item is missing from your order, please call us as soon as possible with your receipt number on (07) 3391 0311.
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11. I have returned my item how soon will I receive a refund?

This can depend entirely on the reason of the refund such as supplier warranties however, in general once we have received your items and they are new, unused with swing tickets attached a refund will be processed within 7 – 10 working days.
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12. My return was processed but I have been refunded the incorrect amount?

If you have received an incorrect amount please call our customer service team as soon as possible on (07) 3391 0311.
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